Returns & Exchanges

30-Day Return Guarantee

We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in original condition

  • The item must include original packaging, tags, and accessories

  • A valid order number or proof of purchase must be provided

  • The return request must be submitted within 30 days of delivery

Items that do not meet these conditions may not be approved.

Change of Mind

If you change your mind about a purchase:

  • Returns may be accepted within 14 days of delivery

  • The item must be unused and unopened

  • Customers are responsible for return shipping costs

Approved returns will be issued as:

Store Credit or Product Exchange

Refunds are not guaranteed for change-of-mind purchases.

Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

To process your claim, please provide:

  • Order number

  • Photos or video clearly showing the issue

Once verified, we will provide one of the following:

  • Replacement item

  • Store credit

  • Refund (if replacement is unavailable)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Personal care items

  • Underwear or swimwear

  • Opened cosmetics or beauty products

  • Clearance or final sale items

  • Gift cards

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

After this time, orders may already be processed or shipped and cannot be cancelled.

Refund Processing

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method, or

  • Store credit will be provided.

Please allow 5–10 business days for processing.

Return Shipping

Customers are responsible for return shipping costs unless the product is faulty or incorrect.

Original shipping fees are non-refundable.

We recommend using tracked shipping, as we cannot guarantee receipt of returned packages.

Returns Without Approval

Items returned without prior approval may not be accepted or refunded.

Please contact our support team before sending any returns.

Contact Us

For return requests or support, please contact us:

Email: sales@forgenz.com
Response time: 24–48 business hours